Privacy Policy

At CareerEx, your privacy matters to us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our platform and services. By using our Services, you consent to the practices described in this policy.

1. Information We Collect

We collect information that you provide directly to us, as well as data generated through your use of our platform:

• Account information: name, email address, phone number, and profile details
• Enrolment data: courses enrolled, payment history, and learning progress
• Communications: messages, support requests, and feedback you send to us
• Usage data: pages visited, features used, time spent, and device information
• Assessment data: quiz responses, assignment submissions, and grades

2. How We Use Your Information

We use the information we collect to:

• Provide, personalise, and improve our educational services
• Process enrolments and manage your account
• Communicate with you about courses, updates, and support
• Send relevant career opportunities and recommendations
• Analyse usage patterns to improve our platform and content
• Comply with legal obligations and enforce our terms

3. Information Sharing

We do not sell your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent, such as when connecting you with hiring partners
• With service providers who help us operate the platform (payment processors, hosting, analytics)
• With tutors and mentors assigned to your cohort for educational purposes
• When required by law, regulation, or legal process
• In connection with a merger, acquisition, or sale of assets (with prior notice)

4. Data Security

We implement industry-standard security measures to protect your personal information, including encryption in transit (TLS/SSL), secure data storage, and access controls. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with services. If you close your account, we will delete or anonymise your data within a reasonable timeframe, unless we are required by law to retain it.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: request a copy of the personal information we hold about you
• Correction: request correction of inaccurate or incomplete information
• Deletion: request deletion of your personal data (subject to legal obligations)
• Objection: object to certain types of processing, including direct marketing
• Portability: request a machine-readable copy of your data
• Withdrawal of consent: withdraw previously given consent at any time

To exercise any of these rights, please contact us at hello@yourcareerex.com.

7. Cookies & Tracking

We use cookies and similar technologies to improve your browsing experience, analyse platform usage, and personalise content. You can manage your cookie preferences through your browser settings.

• Essential cookies: required for the platform to function properly
• Analytics cookies: help us understand how users interact with the platform
• Preference cookies: remember your settings and personalisation choices

8. Third-Party Services

Our platform may contain links to third-party websites or integrate with external services (e.g., payment gateways, video conferencing). These services have their own privacy policies, and we are not responsible for their practices. We encourage you to review their policies before providing any personal information.

9. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by email or through an in-platform notice. The "Last updated" date at the top of this page indicates when the policy was last revised.

11. Nigeria Data Protection Regulation (NDPR)

CareerEx is committed to complying with the Nigeria Data Protection Regulation (NDPR) and the Nigeria Data Protection Act (NDPA). We process personal data lawfully, fairly, and transparently, and we implement appropriate technical and organisational measures to protect your data.